Easy to schedule appointment, car was ready when promised. Video inspection is a nice touch.

the inspection video is really impressive. I like the detail video and explanation.

Our sales rep Bobby went above and beyond to help us get in another Mazda Cx5 in our price range, which we appreciated. Everyone in finance were terrific too. Awesome dealership! This is our 5th Mazda we have had.

Special thanks to Bev for my first time valet experience and to Kyle for taking care of me in the shop today

Excellent! Carissa went out of her way for me as I messed up on timing and had driven aways. Thank you!

I recently had the pleasure of visiting Serra Mazda for some routine maintenance, and I am beyond impressed with the exceptional service provided by the mechanics and service desk staff. From the moment I walked in, I was greeted warmly and made to feel like a valued customer. Jade and Tristan at the service desk were particularly outstanding. They were incredibly friendly, knowledgeable, and attentive, ensuring that all my questions were answered and my concerns addressed. Their professionalism and positive attitude made the entire experience smooth and stress-free. The mechanics worked efficiently and skillfully, clearly demonstrating their expertise and dedication to quality service. My vehicle was returned to me in perfect condition, and I felt confident driving away knowing that it had been in good hands. Overall, the team at Serra Mazda, especially Jade and Tristan, provided an excellent customer service experience that exceeded my expectations. I highly recommend Serra Mazda to anyone in need of automotive services. They truly go above and beyond to deliver top-notch care!

Where to start with... okieee!! I walked in Brighton Mazda Dealership on 31st December at around 4:34PM and walked out with a Mazda CX-50 BK was my sales agent, he was just amazing Answered all my questions patiently made sure We were 100% satisfied. Every other staff were polite!! Would definitely recommend 😃 Would request you to also please help me to fix car since got hit by a deer on the same day 😉 PLEASE

100/10 - My first time at the dealership, but I will be back. Got a new Mazda from a third party on 12/30/24. Realized it didn’t have Apple CarPlay functionality. Went online scheduled service for 1/2/25. I got there a few minutes late, but Carissa welcomed me into the service area with open arms. She asked questions to make sure my expectations for the service, timeline, and quote were in-line with what needed to be performed. Because I didn’t speak to someone and did it all online, Carissa had to confirm that the parts were there, but she directed me to the waiting room. Lucky me, they were in stock. While I waited, I had some good coffee and got some work done. When it was finished, I got a text demonstrating a video of how to use the new tech from the service member. Carissa came and got me and the total cost was on the lower end of the quote range. I even got a free complimentary car wash, which I’m hoping will last in this Michigan winter. While I didn’t get an opportunity to meet the service member, I appreciated the state I got my car back and the interaction couldn’t have been better.

We have had exceptional treatment from day 1. Our sales process was easy and the salesman (Bobby) was amazing. Had a simple oil change and tire rotation today. Service department (Jade) was friendly, courteous and very helpful! A++ all around!

Jade in the service department is amazing. Super helpful and friendly.

The staff was very nice and they were really quick and didn’t push anything unnecessary for me to buy or add on.

Serra Honda has been great to work with from the service area to sales. Kreg Gunter (Sales) was professional, knowledgeable and was great to work with on the purchase of my new Honda. I would highly recommend him to anyone looking to buy a new Honda. Love my new SUV!