Customer Testimonials
Tom Restifo was very friendly, helpful, and knowledgeable about the car I was buying. Very good experience.
Everybody that was Involved with my vehicle at Serra Mazda did a great I had the 10,000 mile check up and also the vehicle was detailed
Went in for just a test drive, and left with a new car. Shane was great! The whole staff was great. Would recommend 10/10 times!
I got the tailgate stopper rusted. At first was declined for warranty. But the manager helped me out and put it on the warranty. The video inspection is great to have an obviously look.
Service is great. Everyone is helpful and they do a great job with my car.
Was helped by Dominic to get my new car that I've been needing for awhile nothing but helpful and informative about everything great guy great dealership.
Friendly, competent, on schedule, and didn’t try to sell me things I didn’t really want or need.
Sublime customer service.
Quality work, friendly helpful staff, quick service. Highly recommend.
Probably the best dealer I've ever dealt with for sales and service. Pricing is okay ish if you use the coupons. Still dealer pricing for services, but not as bad as others that I've seen. I haven't had any of them try to pull anything dumb on me "that I know of anyways...". I do replace my own air filters because THAT is stupidly expensive at any dealer. And I've never been told it's time to replace those when I didn't need to.
Melvin did a great job selling me a new Miata! Quick and easy transaction, and very accommodating.
I had a great experience buying my Mazda! Shane was fantastic from start to finish. He was friendly, knowledgeable, patient, and never made me feel pressured. He took the time to answer all my questions, made the entire process easy and stress-free, and genuinely cared that I left happy with my purchase. Miles, the finance manager, was also great to work with and helped secure me a really good APR while making the financing process smooth and straightforward. Overall, it was an excellent experience, and I highly recommend asking for Shane if you’re in the market for a new ... Read More Google - Aug 1, 2026
Bobby was very helpful. Ask for bobby if you are interested in getting a car!
Bobby was super nice and helpful
Very professional
Good people over there got me into what I wanted with the price I wanted would definitely recommend them to everyone looking for a new vehicle
I had a quick question, about an accessory that came with my new car. I ran up to Serra, and Tristan went out and showed me how to operate it. All the people I've dealt with the past week in service dept went above and beyond for me.
I had a wonderful experience here buying a new 2026 mazda3 sedan. Melvin is very repsonsive over the email and made the purchasing process smooth. I was able to be in and out of the dealership in less than 2 hours with all the paperworks signed. Melvin also went over and above and deliver the vehicle because I couldn't pick it up on the same day.
Melvin was awesome, no funny business, and great communication. The dealership went out of the way to secure us a more rare color combo on a cx-50, and gave us a great deal on it. Super easy to work with, would highly recommend. (and of course the cx-50 rocks)
Went in for oil change. Everyone was polite and explained all details of my service. I waited a reasonable amount of time and was very happy with my experience here.
It was a pleasure to work with Greg Filby at Serra Mazda Brighton. He was helpful and responsive while we worked through our purchase process.
Shane Rowe was my sales person. He showed me several vehicles and answered all my questions. He was very knowledgeable and it was a great experience. I would highly recommend him.
Shout out to Melvin Parker. He did a great job in assisting me through the entire sales process. All questions were answered promptly and made sure I was happy even after the sale was complete.
Great overall experience! Couldn't be happier w Tom!
Very clean, everyone helpful, paperwork was fast, Bobby was great to talk to, and I enjoyed meeting the service department…
All the employees were very helpful especially Tristen with every visit.i will continue to use this dealer.
Excellent Service and Great Deal on my 2026 CX-5
Excellent Been taking all my Mazda's there for over 15 years. Will continue to do so.
I get in when I need to the people are friendly and the work is done well
Emmet was very helpful and got me the price I needed for my trade in. He showed me around the tech stuff in the car and has been very helpful through the whole process.
We liked our salesman, Bobby. Being loyal nature, we turned back to him few times.
Answered all our questions honestly. He held a good bargain, so did we.
When we bought the car, the dealership backed him up.
Thank you very much to Bobby and All.
PS. you have further down financing questions, we thought about it, was done quickly, but then we changed our mind.
You have question about the service department, if it had anything to do about the decision about our car purchase. Not really, this is our 5th Mazda, we have used this service in the ... Read More DealerRater - Jul 10, 2026
The awesome foursome sales team of Tom, Brett, Jason and Bob at Serra exceeded all my needs and expectations in provided a used car! Highly recommend Serra for all your new and used vehicle needs.
I had an excellent experience with the service team. They discovered that my oil seal had deteriorated and replaced it free of charge, which I truly appreciated. They also provided me with a loaner car while my vehicle was being repaired, making the whole process incredibly convenient.
The staff were friendly, professional, and genuinely cared about their customers. They kept me informed throughout the repair and made sure everything was taken care of. Their honesty, responsibility, and outstanding customer service made this a stress-free experience.
I highly recommend this dealership’s service department and will definitely come back for future ... Read More Google - Jul 8, 2026
Tom helped me find a great vehicle and made the purchase experience very easy
Highly recommend this dealer. One of the easiest buying experiences. Sam was wonderful and the finance person was great (his name escapes me). I would return to that dealer again for sure. No high-pressure sales no push to buy a bunch of extra crap when we got to the finance office it was just smooth and easy!
Efficient and timely. Pleasant to deal with.
Second time here, both experiences were great, friendly staff and kept me updated up repairs
Quick deal. Brynn was great to work with. I would definitely recommend her as a sales agent.
ALWAYS -friendly, professional and prompt. Having experienced other service departments, Serra is a by far the best.
The service manager (Jade) was great to work with! Very helpful!
Melvin assisted me and he was great. He was respectful and had good communication to ensure I got a good deal. They initially did not have the color and trim I wanted but he was able to get it in. He answered many questions I had over the phone which I appreciated. I would buy from Melvin in the future.
The dealership was clean and the sales staff were friendly, knowledgeable and efficient. I was able to purchase exactly what I was looking for.
We were very pleased to have Serra Mazda as our new car dealership! Our salesman, Bobby went above and beyond our expectations. Our process went extremely smooth. We love our new CX-50 Mazda and would highly recommend this dealership and vehicle! Thanks Mike and Deb!!
I enjoy having the dealership work on my car because they take their time and do a thorough job every time. The last time I was there they noticed something had been missed during a previous appointment and they fixed it right then and there. Highly recommend!
SERRA MAZDA SERVICES WERE POLITE PROFESSIONAL PROMPT AND VERY WELL DONE. I HIGHLY RECOMMEND SERRA MAZDA FOR PRODUCTS SALES AND SERVICE. THANKS
Always friendly. Quick. Love the video review.. best service. Best car around thanks Brighton Mazda
Helpful Serra Mazda staff was helpful with getting me what I wanted. Thank you team
Friendly service, Carissa explained everything before hand about the service. She told me what to expect from my next visit!
It was my first visit to Serra Mazda for an oil change and tire rotation and I couldn’t have had an easier experience. I even received a video of my car from Tristan with explanations of status and work being done on it. Everyone was friendly and helpful and I was in and out in about an hour. Great experience!
Brendon & Carissa are AHmazing✨ Serra Mazda Brighton exceeds all expectations!!! 💥💥💥💥💥
Gave me a fair estimate. Kept my appointment despite my being late. Kept me informed during service. Charged below their estimate
We connected with Dominic immediately. He's knowledgeable, laid back and no pressure. We told him what we wanted and he delivered. I usually get anxious when car buying but he made it easy and I can't tell you how much I appreciate that.
Our salesman Justice Tolbert was outstanding this is the second car I have purchased from him and he was incredibly attentive to our needs.
Able to answer all of our questions. Overall made the whole car buying process painless.
A very easy process. They answered all of our questions and made it a painless process.
Straight forward, seamless, pressure-free purchase start to finish. Tom was a pleasure to work with. Wife loves her new CX-5
All three of them were very nice people. They are very knowledgeable about their products and helpful through the buying process.
Justice was amazing. He listened to me about my trade in and exactly what I wanted and no messing around. I’m a direct person and too the point. This was a fantastic experience and would highly recommend Mazda in Brighton.
Team was extremely thorough, and kept me up-to-date on everything as they went through the diagnostic process for my car to determine what the issue was and its cause. Only charged me what was actually necessary, and was willing to go over things that I may need to get taken care of and then your future and help me to prioritize what was needing immediate repair and what could wait a while to help me. Try to save some money.
Me and my wife went in looking at a 2019 Jeep Wrangler. We knew that was the vehicle we wanted and the one we got. From start to finish there was no non-sense. Xavier was awesome he didn’t push any other vehicle on us just kept focused on what we came in for. The customer service was great everyone was friendly and it was by far the best car purchasing experience I’ve ever had.
The work was done faster than expected and the new heater and a/c control are working great
Brynn was very helpful thank love the mazda3 she was super helpful and very punctual with responding to my texts
They are very friendly and professional and go out there way to make sure your happy with their service. I been coming here for years.
First time dealing with this dealership service department and very impressed with the entire process. Very professional.
Thomas was fantastic throughout a long and complicated leasing process for us. He was incredibly personable, responsive, and helped everything move as smoothly as possible. We truly appreciated his guidance and professionalism every step of the way.
What really stood out was that he went above and beyond after the paperwork was done. He took the time to walk us through every aspect of the vehicle, from the controls and features to the in-depth customization settings, making sure we actually understood how to use everything in a practical, real-world way. He never made us feel rushed and was genuinely invested ... Read More Google - Jun 15, 2026
We had a great experience with Serra Mazda of Brighton, Michigan. The staff, especially Bobby Fletcher, went above and beyond in making our experience near perfect. Bobby was friendly, professional and knowledgeable!! The vehicle we wanted wasn't on the lot, no problem, he found one in a different state!!! Thanks Bobby Fletcher!!
I’m very impressed with the service and coverage video. This business presents very good level of trust to me as a customer. + + +
The appointment was very easy to make. The paperwork I received stated a video but I was not shown a video.
Serra Mazda Brighton MI has just raised the bar for stress free vehicle trade-in and purchase experience. We test drive 3 2026 vehicles and liked them all. We decided on CX50 and the tradein and paperwork went very quickly. Kudos the dealership team esp Mariah. We are once again proud of our zoom zoom vehicle (this is our 5th one over 32 years).
First-time customer at Serra Mazda Brighton. Needed "Check Engine" warning light diagnosed and problem resolved, and four mud flaps installed. Faulty thermostat replaced, coolant flushed and replaced under warranty, no charge. Mud flaps installation a little pricey. Service was completed in a timely manner. Customer lounge/waiting room is clean, comfortable, well lit, and has a vending machine with snacks and beverages. Service Department staff and Cashier were professional, polite, competent, and thorough. Two thumbs up!
After extensive research, I found Serra Mazda to have the best price, great selection and the best reviews. It was an enjoyable purchase experience. Thank you Mariah for your kindness and service. We love our cx50! ZOOM ZOOM number5 for us. We❤️Mazda!
Test drove a vehicle, decided I liked it and wanted to purchase it. last time I bought from a dealership, it took over 5 hours. This was about an hour and a half total with applying for financing/loan, choosing what option was best for me and signing. Was a pretty positive experience and the guys I dealt with were pretty easy going and not pushy or aggressive like some of the other car salesmen I've dealt with. Very happy with the car as well.
Tristen and the folks in the Service Department always do a fantastic job.
Serrvice was good. The idea of taking a video of the cabin air filter was a good idea. It would have been even better if the video included a photo of the :broken part" that would cost $1550 to replace!
Greg and Brett were a joy to work with. Everything went well and we are very pleased with the dealership
Greg and Brett were terrific to work with. An excellent team.
Came to get a key cut for an older mida. The service girl didn’t know how to find the mileage on an analog dash and then argued with the reading. Then when I brought a black key in she offered to order one in the next day. Then said they couldn’t cut it. I live an hour away. Al Serra of grand Blanc cut the key when they learned the key code wasn’t available to them. Al Serra gb rocks. Brighton not so much.
Everyone at Serra Mazda was fantastic from check-in to checkout. A fantastic service department!! Thank you all!!!👍👍
They took great care of my cx-50. I have no complaints about the customer service
My write up tech was Tristen who is always excellent. Engaging in conversation and kept me informed of my vehicles status. Service tech did a great job with a video of my vehicle. Work was completed within the specified time frame.
Greg was great to work with. Was able to do the majority of the car buying from hours away. Easy and transparent