Customer Testimonials

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DealerRater Feb 27, 2022

Had the best experience with Serra Mazda Brighton! Isaiah was so efficient in making sure everything was exactly how I wanted it! He has such an amazing personality, the best you could ever ask for in a sales person. Cora Lea was so nice and helpful when we did the finance portion. Such a quick and easy process!! I love my 2022 Mazda CX-5 carbon edition! Thank you!!

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DealerRater Dec 11, 2018

All i can say is thank you both Jeremy&Brett for taking care of us.. very pleased with my 2019 CX3 purchased...i would recommend brighton mazda dealer to all my friends and family..

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DealerRater Dec 10, 2018

I called Brett at Brighton Mazda and told him that I wanted to turn in our Mazda CX-5 early and get another of a certain specification. They found the car and had it delivered to the dealership and had all the paperwork ready when I got there. I was in and out of the dealership in under an hour and everything went perfect. Thanks. That’s our third in a row from Brighton Mazda and won’t be our last.

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DealerRater Nov 30, 2018

I was very pleased with the staff when I purchased my 2018 CX-5. Very friendly, courteous and helpful! I would highly recommend this dealership to my family and friends.

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DealerRater Apr 9, 2018

Bought my Mazda here in 2011. Have returned for all maintenance and have received great service from a team that truly cares about customer satisfaction.

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DealerRater Mar 11, 2018

Satisfaction guaranteed from the service manager to the sales associates. I purchased my car here and continued all maintenance with this dealer for several years. The mechanics are very knowledgeable and treat your car as if it were their own.

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DealerRater May 17, 2017

Minor recall issue was a breeze. Great experience with Mazda service department, specifically with Tristan Chambliss. They offered me a brand new Mazda 3 rental and even washed my car upon pick up!

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DealerRater Oct 3, 2014

Post warranty issue was handled by Service manager Rich. I received great help on taking my car problem to Mazda headquarter. So Mazda agreed to cover 2/3 for replacement of a very costly part and related repairs!

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DealerRater Sep 22, 2014

Really great service center! Recently got in trouble with our CX7 ...yes surprise, surprise: TURBO died. 75 000 miles and 2 000 mi since extended warranty expired. Ops :(. The price for replacing this part is over $2 200! But Rich (service manager) with his team contacted a miracle: used all applicable options to address this well known problem to the manufacture (Mazda) and received huge discount from them. We paid less then 1/3 from the original price (!). They kept our car in the shop for extra days, gave us a loaner (for FREE) and made sure that all of the necessary test drives were completed in a ...

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DealerRater Sep 18, 2013

Mike Tilton was excellent. He was very calm and helpful, no pressure at all. We drove the Mazda CX-5 Grand Touring with Technology package and loved it. We needed a good price for our trade and Brighton Mazda matched the best deal we had been quoted to date. We drove about eight other cars prior to the CX-5 and knew we were ready to buy. Mike and his team located the exact color combination (pearl white with sand leather interior) with a tech package, the only one in the state. They had the SUV transported, prepped and delivered, spotless, in ...

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DealerRater Apr 19, 2013

After having a horrible experience at the dealership I purchased my car from in Arizona, I found this dealership in my new city in Michigan that I just moved too. I have had an issue with a noise coming from the back of my car on and off for 3 years. That is also the age of my Mazda 3. It took Mike and his service techs about 5 minutes to figure out what has completely stupped my old dealership for 3 years. My Back wind shields seal is broken and the sound that I am hearing (which sounds like two pieces of styrofoam ...

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DealerRater Oct 31, 2011

We stopped into Brighton Mazda just thinking of looking around , But We met Van Knox and he explained the specials they were having on the Mazda 6 2011 and how we would be getting more car for less money then what we were originally looking at. We took it for a test drive and the next afternoon it was ours. We love it. We really liked how Van didn't jump on us as soon as we were in the lot looking around, and how he was not pressuring us into buying anything at that time. We will recommend Brighton Mazda to ...

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DealerRater Oct 13, 2011

When I visited the closest Mazda dealership in Brighton. I was just browse around, and see what is available of Miata. The salesman Mr. Knox just happen go in the show room at the same time. He friendly open the door for us. I ask :" Who want to sale me a Miata?". No one else answer. So I said: "You're so friend and open the door for us, will you show us around about the new Miata?" Mr. Know friendly replied: "Sure, glad to". That led to the sale. The Miata is for ...

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DealerRater Sep 25, 2011

I had a Wonderful experience at Brighton Mazda. Mr, Van Knox III Preowned Sales Manager did a awesome job in making my car purchase a enjoyable experience. He had a postive and and friendly attitude. I had a negative experience at Suburan Mazda in Sterling Heights MI. Mr. Knox was able to make a negative experience turn into a postive. Mr. Knox was able to gather all my information over the phone and through text messaging which was so perfect for me due to my busy work schedule. The Finance Manager also played an important role in making the process ...

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DealerRater Sep 11, 2011

This was very enjoyable car buying experience. Van listened to all of my concerns and took into account the price I wanted to pay, the style of car, made sure it was avaiable and secured the financing before I even got to the dealership after a long day at work. When I got to the dealer ship the paperwork was ready to be signed. Then I changed my mind at the last minute on the color I wanted. I was so impressed that he said it was not a problem to change the paperwork and got me the color I ...

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