Customer Testimonials
Customer service representatives and service manager are awesome! They took time to answer my questions and made sure I understood what my vehicle actually needed. I have this experience each and every time I bring my vehicle in for service. I'm a repeat customer for purchasing vehicles because of how I feel about my experiences with this dealership.
All aspects of the service performed on my CX5 were most satisfactory.
I’m disappointed with the service experience. My vehicle had a door frame weatherstrip noise while still under warranty. The dealership replaced the weatherstrip, but unfortunately, the issue was not resolved at all. The noise is exactly the same as before, making the replacement seem pointless.
Exceptional service Serra Mazda Team! Enjoyed my time while waiting. Service was was very thorough and fast. Video of service being done was nice to experience. Keep up the great work, George D.
Customer service was excellent!
I would recommend working with Justice. I had a great experience on trade in and purchase of new vehicle
My service advisor was great! He explained everything well and really worked with me without pressure.
Jade Stone, and the staff at Serra Mazda are amazing. Anthony was my service advisor and he greeted me with a smile when I arrived. Anthony was excellent. He was knowledgable, kind and friendly. This visit was for a 5000 mile service checkup and the service was completed faster than I had expected as I was very early. I was given a video of what they did during the service. which is an excellent tool for you to get an update on the condition of your car. The young man doing the 5000 mile service was excellent at his job and did ... Read More Google - Nov 5, 2026
I booked an appointment online just for an oil change and tire rotation, but I ended up waiting for two hours—what a waste of time.
I feel confident that my vehicle is being inspected very thoroughly, which in turn makes me feel very safe.
They were always so friendly and wonderful here. I also love the coffee machine while I’m waiting.
We've had exceptional shopping and service experiences with Serra Mazda Brighton for the past 3 years, so it was an easy decision to buy our next car there. I have a 2-hour daily commute round-trip and they recommended their hybrid CX-50. Their Sales team and finance department made the buying process simple. This will be our 3rd Mazda and I've always been impressed with their Service department.
"Took my Mazda, CX 50, into Serra Mazda and they got me scheduled quickly and took the time to thoroughly diagnose the problem. Great customer service from beginning to end. Highly recommend!"
Seamless and professional experience
Timely service, courageous and knowledgeable crew, complementary car wash. Pleased to be serviced by Serra Mazda Brighton.
Bobby Fletcher made buying my new CX-30 easy, and Serra Mazda Brighton was well worth the drive. I was trading in a car with front-end damage and comparing offers from several Mazda dealers. Bobby was extremely helpful and genuinely cared about my concerns. He kept in touch by text and worked with his inventory manager to get me a better trade-in value. When I arrived, the paperwork matched exactly what we had agreed on, with no surprises. The staff and managers were friendly and helpful too, and I drove home in a 2026 CX-30 Select Sport the same day. If you'... Read More Google - Oct 29, 2026
very helpful & courteous staff! both times I have been here, I've had good experiences.
I would not recommend bringing your vehicle here to sell as a woman. They offered me 25% less for my vehicle than CarMax or Carvana and kept me there for an hour to give me a very low ball offer when it's 2026 and there are educated consumers everywhere. Do better.
Very negative experience on my last service. Have left messages asking to be called back to discuss and resolve but no response from Mazda Serra Brighton
I am always treated well at Serra Service.. Tristan , Jade and the rest know me and what I need them to do. They keep my car running top notch and I trust them.
I was going to be nice because I do love the car. I called with specific options I wanted, they were all met, however that should've been a tell that I knew what I was talking about and to leave out the stereotypical sales tactics out. I was lied to about a vehicle option ending this model year (manual transmission, not even remotely true, I work with these OEMs). I had to redo paperwork multiple times, because "their finance department adds the credit union lien code before sending the title to Michigan SOS". After several iterations of ... Read More Google - Oct 23, 2026
Anthony ok good care of me and car during my appointment to let me know how my car was doing. Highly recommend!
I purchased a used vehicle from Serra. The process was seamless and I drove away with it the same day. It was a great experience!
I picked up a Mazda CX-50 from Serra Mazda Brighton, and I’m really glad I did. Brynn Thurlow made the experience comfortable and answered all my questions clearly. I appreciated how smoothly everything was handled during the sales visit, and the car was exactly what I was looking for. If you want a dependable dealership experience, this is a good place to start.
I walked in stressed and anxious after finding out I needed a new car. Never having gone through the process of buying a brand new car before, Tommy Restifo (Big Tom) put me at ease and was really great at helping me through the whole process. He answered all of my many questions in a way I clearly understood and I left the same day with a new car. I highly recommend this dealership and especially Big Tom.
Time effective, quality work
I’d leave 0 if I could. Made an appt to drive a used car. Melvin was a dud. He didn’t have it ready. It was filthy and loaded with garbage. The breaks made horrible noises. It wasn’t safe to drive. How pathetic!!!
This experience was unexpectedly wonderful. I brought my 13 year old Mazda in for maintenance, and the mechanic texted me a video as I waited explaining a potential problem that I’ll need to address. They offered me a loaner car to use when I have that repair done. Also, they offered to wash my car for free! Anthony oversaw the whole visit, and was awesome. Now I know where to have my car serviced. Thank you! 😊
Edited to update Thank you to Brett at Serra Mazda. He addresses my concerns and his Customer Service went Above and Beyond. I am very appreciative. Plus we love the CX-90 PHEV!
Shane Rowe took great care of us!
I'm so grateful that you took care of me. I had no help from the other dealership. And you guys really stepped up. You are my new dealership, thank you so much
Highly recommend working with Brynn. She was very helpful providing accurate figures, pictures and videos of the vehicles.
Service dept was fantastic
I had Shane for my salesperson and he was absolutely amazing! Made sure we got to test drive what we wanted and he found everything as well. Just an overall phenomenal person and salesperson. Got us out of there quick with exactly what we wanted and was super friendly and easy to make conversation with the whole time!
Bobby was professional, helpful, and friendly. He made the process easy and understandable.
Tom was absolutely amazing in helping me get out of my current vehicle and into my new Mazda CX-70 with no money down! 🚗✨ He made the entire process smooth, easy, and stress-free. I’m officially a happy Mazda CX-70 owner! ❤️🙌🏽 Thank you, Tom, for going above and beyond to make this happen. I truly appreciate all your help! 💯👏🏽
Great experience from start to finish. Shoutout to Emmet! He was efficient, friendly, and knowledgeable! Really happy with my hatchback and glad I bought it here!
Prompt professional services tagged with a smile
They made some mistakes and broke some pieces on my car when trying to fix it. Fortunately they worked to make it right, but I was not happy in the moment about it.
Our salesman, Melvin P, was knowledgeable and extremely helpful with our search for a vehicle. The company worked directly with numerous lenders, including our credit union. We are very happy with the ease of purchase and our vehicle.
I had an absolutely wonderful experience working with Tom Restifo at Serra Mazda! He was fast, efficient, professional, and incredibly helpful throughout the entire process. Tom made everything easy and stress-free, and I truly appreciated how responsive and knowledgeable he was. He went above and beyond to make sure I was happy with my experience. I would highly recommend Tom to anyone looking for a Mazda and would definitely work with him again. Thank you, Tom, for making the whole experience so wonderful!
Bought my car from Tom and he was amazing. I had the best experience and he was very personable.
I scheduled my appointment for a Saturday, and I advised appointment setter of all issues with my car. After sitting for two hours in waiting room, I was advised that no one capable of making the repairs I needed works on Saturday.
Overall, it was a great experience. This is the first time I have ever bought a new car, or any vehicle from a dealership. Brendan made the entire process smooth. He answered any questions with friendliness and professionalism.
Dominic was excellent. Super low key and very helpful. We will use him again on our next car purchase!!
Brett and Brynn actually listened to me and provided me with two test drives right at closing time. The best experience at a dealer in years. I ended up leasing a 2026 CX50 having driven CX5’s for years. Have been a loyal Mazda customer for 20 years, 19 of those years at another dealership, they lost my business Serra won! There is something to be said for a family owned business! Thank you again!
Great service and communication Car was finished on time with a car wash. I appreciated the phone and text updates on the progress
Shane was very helpful with leasing and trade in of our existing car
They are friendly, they listen, they are aware of time frames and both my windshield and car were cleaned at the end. Thanks!
I had an amazing experience shopping for my new car at Mazda Brighton! Tom was absolutely great to work with—very friendly, professional, and genuinely helpful throughout the entire process. He gave me the best deal and made the whole experience easy and stress-free. I really appreciate how nice and straightforward he was. I highly recommend Tom and the team at Mazda Brighton to anyone looking for a great car-buying experience. Thank you, Tom, for making my purchase such a great experience!
Sales person was a pleasure to work with however, sales manager is the whole reason I purchased my car elsewhere. Car had damage and vastly incorrect miles from the online listing. I thought no problem, they’ll make it with a slight price adjustment. Nope. Was told the price is the price. Then overheard the sales manager talking to a sales person that he, “highly doubts” that I have good credit and money down. Well guess what, I did! And another dealer got my money.
Was there for a warranty issue on the front passenger seat and oil change. They forgot to reattach the seatbelt and let the seat trim on the floor.
Had oil changed on car, just took a long time. I like the dealership always clean.
I got the tailgate stopper rusted. At first was declined for warranty. But the manager helped me out and put it on the warranty. The video inspection is great to have an obviously look.
Service is great. Everyone is helpful and they do a great job with my car.
Friendly, competent, on schedule, and didn’t try to sell me things I didn’t really want or need.
Very clean, everyone helpful, paperwork was fast, Bobby was great to talk to, and I enjoyed meeting the service department…
All the employees were very helpful especially Tristen with every visit.i will continue to use this dealer.
Excellent Been taking all my Mazda's there for over 15 years. Will continue to do so.
I get in when I need to the people are friendly and the work is done well
We liked our salesman, Bobby. Being loyal nature, we turned back to him few times.
Answered all our questions honestly. He held a good bargain, so did we.
When we bought the car, the dealership backed him up.
Thank you very much to Bobby and All.
PS. you have further down financing questions, we thought about it, was done quickly, but then we changed our mind.
You have question about the service department, if it had anything to do about the decision about our car purchase. Not really, this is our 5th Mazda, we have used this service in the ... Read More DealerRater - Jul 10, 2026
Second time here, both experiences were great, friendly staff and kept me updated up repairs
Be careful with the online specials and reservations. These might not be honored. I signed up for a special price for oil change, tire rotation and filters and was given a price online. However, I was told these are not included and I will have to pay extra. Also, time estimate given was an hour and 20 mins. I was later told the tech went for lunch and took a lot longer.
Quick deal. Brynn was great to work with. I would definitely recommend her as a sales agent.
ALWAYS -friendly, professional and prompt. Having experienced other service departments, Serra is a by far the best.
The dealership was clean and the sales staff were friendly, knowledgeable and efficient. I was able to purchase exactly what I was looking for.
We were very pleased to have Serra Mazda as our new car dealership! Our salesman, Bobby went above and beyond our expectations. Our process went extremely smooth. We love our new CX-50 Mazda and would highly recommend this dealership and vehicle! Thanks Mike and Deb!!
I enjoy having the dealership work on my car because they take their time and do a thorough job every time. The last time I was there they noticed something had been missed during a previous appointment and they fixed it right then and there. Highly recommend!
SERRA MAZDA SERVICES WERE POLITE PROFESSIONAL PROMPT AND VERY WELL DONE. I HIGHLY RECOMMEND SERRA MAZDA FOR PRODUCTS SALES AND SERVICE. THANKS
Always friendly. Quick. Love the video review.. best service. Best car around thanks Brighton Mazda
Helpful Serra Mazda staff was helpful with getting me what I wanted. Thank you team
Friendly service, Carissa explained everything before hand about the service. She told me what to expect from my next visit!
It was my first visit to Serra Mazda for an oil change and tire rotation and I couldn’t have had an easier experience. I even received a video of my car from Tristan with explanations of status and work being done on it. Everyone was friendly and helpful and I was in and out in about an hour. Great experience!
Hope this helps anyone looking to get into this dealership,
I am writing to express my significant disappointment with my recent experience leasing a Mazda 6 from your dealership.
At the start of my lease, I was informed that the vehicle did not have the remote start functionality via the app, despite being told otherwise during the sales process. This feature was a primary reason for my choice, and I was frustrated to be told that I would have to pay for its installation myself to resolve the discrepancy.
Furthermore, I encountered issues with the tires early on. A mechanic from ... Read More Google - Jun 24, 2026
Gave me a fair estimate. Kept my appointment despite my being late. Kept me informed during service. Charged below their estimate
We connected with Dominic immediately. He's knowledgeable, laid back and no pressure. We told him what we wanted and he delivered. I usually get anxious when car buying but he made it easy and I can't tell you how much I appreciate that.
Our salesman Justice Tolbert was outstanding this is the second car I have purchased from him and he was incredibly attentive to our needs.
A very easy process. They answered all of our questions and made it a painless process.
All three of them were very nice people. They are very knowledgeable about their products and helpful through the buying process.
The work was done faster than expected and the new heater and a/c control are working great
Brynn was very helpful thank love the mazda3 she was super helpful and very punctual with responding to my texts
They are very friendly and professional and go out there way to make sure your happy with their service. I been coming here for years.
First time dealing with this dealership service department and very impressed with the entire process. Very professional.
The appointment was very easy to make. The paperwork I received stated a video but I was not shown a video.
After extensive research, I found Serra Mazda to have the best price, great selection and the best reviews. It was an enjoyable purchase experience. Thank you Mariah for your kindness and service. We love our cx50! ZOOM ZOOM number5 for us. We❤️Mazda!
Greg and Brett were a joy to work with. Everything went well and we are very pleased with the dealership