Customer Testimonials
We were very pleased to have Serra Mazda as our new car dealership! Our salesman, Bobby went above and beyond our expectations. Our process went extremely smooth. We love our new CX-50 Mazda and would highly recommend this dealership and vehicle! Thanks Mike and Deb!!
I enjoy having the dealership work on my car because they take their time and do a thorough job every time. The last time I was there they noticed something had been missed during a previous appointment and they fixed it right then and there. Highly recommend!
SERRA MAZDA SERVICES WERE POLITE PROFESSIONAL PROMPT AND VERY WELL DONE. I HIGHLY RECOMMEND SERRA MAZDA FOR PRODUCTS SALES AND SERVICE. THANKS
Always friendly. Quick. Love the video review.. best service. Best car around thanks Brighton Mazda
Helpful Serra Mazda staff was helpful with getting me what I wanted. Thank you team
Friendly service, Carissa explained everything before hand about the service. She told me what to expect from my next visit!
It was my first visit to Serra Mazda for an oil change and tire rotation and I couldn’t have had an easier experience. I even received a video of my car from Tristan with explanations of status and work being done on it. Everyone was friendly and helpful and I was in and out in about an hour. Great experience!
Brendon & Carissa are AHmazing✨ Serra Mazda Brighton exceeds all expectations!!! 💥💥💥💥💥
Gave me a fair estimate. Kept my appointment despite my being late. Kept me informed during service. Charged below their estimate
We connected with Dominic immediately. He's knowledgeable, laid back and no pressure. We told him what we wanted and he delivered. I usually get anxious when car buying but he made it easy and I can't tell you how much I appreciate that.
Our salesman Justice Tolbert was outstanding this is the second car I have purchased from him and he was incredibly attentive to our needs.
Able to answer all of our questions. Overall made the whole car buying process painless.
A very easy process. They answered all of our questions and made it a painless process.
Straight forward, seamless, pressure-free purchase start to finish. Tom was a pleasure to work with. Wife loves her new CX-5
All three of them were very nice people. They are very knowledgeable about their products and helpful through the buying process.
Justice was amazing. He listened to me about my trade in and exactly what I wanted and no messing around. I’m a direct person and too the point. This was a fantastic experience and would highly recommend Mazda in Brighton.
Team was extremely thorough, and kept me up-to-date on everything as they went through the diagnostic process for my car to determine what the issue was and its cause. Only charged me what was actually necessary, and was willing to go over things that I may need to get taken care of and then your future and help me to prioritize what was needing immediate repair and what could wait a while to help me. Try to save some money.
Me and my wife went in looking at a 2019 Jeep Wrangler. We knew that was the vehicle we wanted and the one we got. From start to finish there was no non-sense. Xavier was awesome he didn’t push any other vehicle on us just kept focused on what we came in for. The customer service was great everyone was friendly and it was by far the best car purchasing experience I’ve ever had.
The work was done faster than expected and the new heater and a/c control are working great
Brynn was very helpful thank love the mazda3 she was super helpful and very punctual with responding to my texts
They are very friendly and professional and go out there way to make sure your happy with their service. I been coming here for years.
First time dealing with this dealership service department and very impressed with the entire process. Very professional.
Thomas was fantastic throughout a long and complicated leasing process for us. He was incredibly personable, responsive, and helped everything move as smoothly as possible. We truly appreciated his guidance and professionalism every step of the way.
What really stood out was that he went above and beyond after the paperwork was done. He took the time to walk us through every aspect of the vehicle, from the controls and features to the in-depth customization settings, making sure we actually understood how to use everything in a practical, real-world way. He never made us feel rushed and was genuinely invested ... Read More Google - Jun 15, 2026
We had a great experience with Serra Mazda of Brighton, Michigan. The staff, especially Bobby Fletcher, went above and beyond in making our experience near perfect. Bobby was friendly, professional and knowledgeable!! The vehicle we wanted wasn't on the lot, no problem, he found one in a different state!!! Thanks Bobby Fletcher!!
I’m very impressed with the service and coverage video. This business presents very good level of trust to me as a customer. + + +
The appointment was very easy to make. The paperwork I received stated a video but I was not shown a video.
Serra Mazda Brighton MI has just raised the bar for stress free vehicle trade-in and purchase experience. We test drive 3 2026 vehicles and liked them all. We decided on CX50 and the tradein and paperwork went very quickly. Kudos the dealership team esp Mariah. We are once again proud of our zoom zoom vehicle (this is our 5th one over 32 years).
First-time customer at Serra Mazda Brighton. Needed "Check Engine" warning light diagnosed and problem resolved, and four mud flaps installed. Faulty thermostat replaced, coolant flushed and replaced under warranty, no charge. Mud flaps installation a little pricey. Service was completed in a timely manner. Customer lounge/waiting room is clean, comfortable, well lit, and has a vending machine with snacks and beverages. Service Department staff and Cashier were professional, polite, competent, and thorough. Two thumbs up!
After extensive research, I found Serra Mazda to have the best price, great selection and the best reviews. It was an enjoyable purchase experience. Thank you Mariah for your kindness and service. We love our cx50! ZOOM ZOOM number5 for us. We❤️Mazda!
Test drove a vehicle, decided I liked it and wanted to purchase it. last time I bought from a dealership, it took over 5 hours. This was about an hour and a half total with applying for financing/loan, choosing what option was best for me and signing. Was a pretty positive experience and the guys I dealt with were pretty easy going and not pushy or aggressive like some of the other car salesmen I've dealt with. Very happy with the car as well.
Tristen and the folks in the Service Department always do a fantastic job.
Serrvice was good. The idea of taking a video of the cabin air filter was a good idea. It would have been even better if the video included a photo of the :broken part" that would cost $1550 to replace!
Greg and Brett were a joy to work with. Everything went well and we are very pleased with the dealership
Greg and Brett were terrific to work with. An excellent team.
Came to get a key cut for an older mida. The service girl didn’t know how to find the mileage on an analog dash and then argued with the reading. Then when I brought a black key in she offered to order one in the next day. Then said they couldn’t cut it. I live an hour away. Al Serra of grand Blanc cut the key when they learned the key code wasn’t available to them. Al Serra gb rocks. Brighton not so much.
Everyone at Serra Mazda was fantastic from check-in to checkout. A fantastic service department!! Thank you all!!!👍👍
They took great care of my cx-50. I have no complaints about the customer service
My write up tech was Tristen who is always excellent. Engaging in conversation and kept me informed of my vehicles status. Service tech did a great job with a video of my vehicle. Work was completed within the specified time frame.
Greg was great to work with. Was able to do the majority of the car buying from hours away. Easy and transparent
I believe I was Blaine’s first customer absolutely professional same with a finance. Excellent job.
Delighted with my experience at Serra Mazda and I am in love with my CX-30. The time was low pressure, with clear information and explanations, all my questions answered. I look forward to an ongoing relationship.
We got in and was helped right away with what we're were looking for.
Bobby was very easy to work with and he was fast in processing all documents
Justice,was amazing from start to finish!
I was looking to buy a car. They then sold me a car. 10/10 would recommend
We are very happy with the service! We Are especially happy with Mazda And appreciating our loyalty
Excellent service- explained everything in detail and very prompt.
Everyone treated me with respect and give me a lot of attention and help thank you
They took their time in getting me information that I requested. During that time two of the vehicles I was looking at sold. After I received the information I had requested, and made my decision to purchase a vehicle they were very accommodating. I would recommend to check them out , and see what they had to offer
Had a good experience. Emmitt stayed with me all day doing test rides, going over sales information then teaching me about my new car. It’s nice to go to a place that cares about the people that walk through their doors.
Thanks Dominic for making the process so easy buying our new CX-5. We love it!
Service desk is lacking, given different information twice. I am not satisfied with the service at all.
Great experience working with Dom and all the staff at Serra Mazda Brighton.
Always professional and quick
Always professional, courteous, and kind. They have been servicing my car for years. The best!
Great service! They were kind, and fast!
Great experience. Helped me find the car to fit my needs. Fast and efficient getting things finalized. Would buy a car from them again
My mechanical issues came back in less than 1 week after the repair.
Great customer service!
As soon as I made my request for a new vehicle, Tom was dedicated to providing all that I needed for a 100% satisfaction experience, which he achieved successfully. He gave all the information we needed on time, made sure the service was quick and complete. Thank you
Brought my car in because there was a rubbing sound and thought it as a frozen caliber. Turns out it was a wheel bearing. Glad I had it check out!
Bobby Fletcher presented himself extremely well as a Mazda salesman, well informed and respectful. Sold us a 2025 CX-5 preferred trim. Looking forward to happy driving in months and years to come.
The sales representative was fabulous. However, the Services team four months after the purchase tried to recommend $800 of work to be done on the serpentine belt, which was less than a year old, and a second opinion confirmed that it was fine. Additionally, the services package that I paid over $1,500 for has only saved me $120 in two oil change and services appointments, so I feel that I was taken advantage of as a single woman and convinced to purchase an ad hoc package that was unnecessary.
Excellent service, would be happy to work with Bobby again. We were greeted immediately, and were able to see the vehicle in a few minutes. Whole process was very smooth.
Well guided service. Quick service and good hospitality during the service at showroom. Clear instructions on what to do and less waiting period. Easy booking through online or through call.
Very good experience but I still need to make sure that the lease return of my previous car will work fine. It is being managed by Serra Mazda Brighton. It is Chevrolet Traverse.
Scheduled service in advance. They serviced my car promptly and in minimal time. Very professional and courteous. One of the best experiences I've had with a service department. The fact that they also offer a service member discount is a huge plus.
Friendly staff. Tristen was very helpful in the service area and the work was well done.
Friendly prompt service. Very thorough. Checked and sent pictures for me to see. Nick is really nice and thoughtful. Always the best!!
The service is polite, efficient, and within a good time frame. I would recommend it.
Got me me checked in quickly. Tristen did a great job communicating. Service was great.
Serra Mazda Brighton was a great experience. Their team is very attentive to customer needs. Dominic was great to work with for the purchase of a new vehicle. Will definitely consider returning to do business with him again at Serra Mazda
They went above and beyond to get my daughter’s car repaired under the recall.
Service dept is excellent and honest , fast service ,always kind . I appreciate their efforts to make it a pleasant visit . Tristan and the young lady are always so thorough
Great dealership to purchase a car from! Professional staff and this was a seamless experience from start to finish!
Bobby Fletcher is the salesman that I worked with when I needed to replace my car. Bobby was very professional and very patient with me - I had a lot of questions and Bobby answered them all to my satisfaction. I would highly recommend Bobby Fletcher at Serra Mazda Brighton to any of my friends or family if you are in the market to replace your car.
Bobby Fletcher was very helpful and knowledgeable. He helped me pick the right vehicle for me and made the entire process very easy. I cannot recommend Bobby enough.
Very efficient, professional, skillful and pleasant staff
I trust Serra Mazda service department with my 2015 Mazda CX-5; its largely because of Serra Mazda that I've been able to get that vehicle to reach 366K miles of service - and I'm still driving it ~100 miles safely and reliably every day. Special thanks to Tristan Chambless for being honest about repairs that are critical to immediate safety and inform me about repairs that can wait a bit longer. The driver Gabriel was also very friendly, professional and prompt.